Shaughn: So my name is Shaughn Kern, I am a graduate student at Michigan Technological University, I finished my undergraduate courses less than 4 months ago, and in my undergraduate career I worked in the International Graduate Teaching Assistants program, which we "IGTAP" for short, for obvious reasons. But basically it's undergraduate students working  with international graduate students who have come to the United States, who need improvement on their English skills and navigating the culture. So many students will bring in say a cover letter that they are sending to a potential employer, or a dissertation for us to look over and check grammar and copy-edit, very standard literacy stuff in a way. So I had a student come in once and say... And she always came in, you know some students would come in and they would want you to introduce a topic, and you know you could have conversations or say "Do you have any work that I can go over?" But this student always came in with exactly what she wanted to work on. And she came in on a Friday and said "I want to learn how to order a pizza" And to me it was like "Ok." And so the student read a story about how they had called Dominos and were effectively unable to order a pizza. And so I had to sit down and think about this for a while. And I was like "Ok, well first you have to say what kind of pizza you want, which is in our culture defined by the toppings. Followed by that you have to say what size you want, what crust you want." And for people in our culture it's second nature, we know what order to explain what we want on our pizza and what kind of pizza we want. So I explained this, and she was like "Ok, how about Subway?" And I think to myself "Well subway is something completely different, you enter at one end, you say what kind of sub you want as they reach for the bread. And etcetera." And explaining that, and then McDonald's, and so for McDonald's they ask you "For here or to go?" as the very first question you are asked at their food establishment, which is logically very wrong, but at the same time it's part of our culture and we don't question that. And so the student brought to light is that there is this element of ritual or I guess, for the sake of literacy, kind of a food literacy or just how we go in our institutions and we know what order we are supposed to do things in. And these extend even through Universities, the workplace, but even just the little things like ordering food from a restaurant. But if you don't know, you haven't been exposed to the literacy involved long enough to realize "Ok, this is the order in which I do things. This is how I order this. This is what the toppings traditionally on the pizza are." And so to me that student really brought to light the complexity of different literacy issues in our culture.